Effective Date: 18 July 2025

Website: mcmcer.com / learner.mcmcer.com / mcmcer.in

Entity: M. C. Mehta Center for Education and Research

1. Purpose and Scope

This Refund Policy sets out the terms and conditions governing cancellation requests, refund eligibility, refund processing timelines, non-refundable charges, and related customer obligations for all courses, training programs, workshops, recorded programs, live online sessions, hybrid learning offerings, offline classroom programs, mentorship services, bundled packages, assessments, certifications, and any other educational services made available through mcmcer.com (collectively, the “Courses”).

This policy is intended to ensure clarity, consistency, and transparency in the handling of all payment-related refund requests. It shall apply to every learner, applicant, participant, parent, guardian, sponsor, or any person making payment on behalf of a learner (collectively, the “Learner”), unless a separate written agreement expressly states otherwise.

By enrolling in any Course, submitting a registration form, paying any fee, or accessing course materials or services through mcmcer.com, the Learner acknowledges having read, understood, and agreed to be bound by this Refund Policy in addition to the website’s Terms of Use, Privacy Policy, admissions terms, and any course-specific conditions communicated at the time of enrollment.

2. General Principles

Refund requests shall be reviewed strictly in accordance with this policy. Refunds are
not automatic and shall only be granted where the circumstances clearly fall within the
eligibility criteria stated herein.

MCMCER reserves the right to distinguish between:

• Administrative or registration charges
• Tuition or instructional fees
• Technology platform or software access charges
• Payment gateway or bank charges
• Taxes, statutory levies, and third-party charges
• The value of services already rendered or resources already made available

Where any part of a Course has already been delivered, accessed, reserved, scheduled,
downloaded, consumed, or otherwise utilized by the Learner, MCMCER may deduct the
proportionate value of such services, together with any applicable administrative costs,
before determining whether any refund is payable.

3. Definitions

Enrollment Date: Means the date on which the Learner completes registration and the applicable fee, whether in full or in part, is received by MCMCER.

Course Start Date: Means the scheduled date on which the first live session, recorded access, classroom batch, orientation, mentoring session, or any substantive course delivery begins.

Access: Means the Learner has logged into the learning system, joined any session, received login credentials, downloaded material, viewed recorded content, joined a private group, received mentorship, taken a test, or otherwise used any paid feature.

Cooling-Off Period: Means any limited post-payment period, if expressly offered by MCMCER for a specific Course, during which a refund request may be considered subject to the conditions of that Course.

Business Day: Means any day other than a Sunday or officially recognized public holiday in the jurisdiction from which MCMCER processes payments.

4. Nature of Educational Services

The Learner acknowledges that educational services involve immediate allocation of
academic, administrative, technological, faculty, scheduling, support, and infrastructure
resources upon enrollment. In many cases, Course seats are limited and a reserved seat
may prevent MCMCER from offering the same seat to another prospective learner.

Accordingly, refunds may be restricted or declined once a seat has been confirmed, batch
planning has occurred, access credentials have been issued, learning materials have been
delivered, or the Course has commenced.

Non-Refundable Registration Fee

The registration fee, application fee, admission fee, enrollment fee, or seat-booking
amount paid at the time of registration shall be strictly non-refundable under all
circumstances, including withdrawal by the Learner before or after the Course Start Date.

Such amounts are collected towards administrative processing, seat reservation,
academic planning, onboarding, and related institutional costs already incurred by
MCMCER.

5. Refund Eligibility Before Course Commencement

A refund request submitted before the Course Start Date shall be governed by the
following terms:

1. Refund Requests Made 45 Days or More Before the Course Start DateIf the Learner submits a written refund request at least forty five (45) calendar days prior to the Course Start Date, MCMCER may approve a refund after deducting the applicable registration fee and any  costs, expenses, or charges incurred by MCMCER in relation to the Learner’s enrolment, including but not limited to payment gateway charges, banking charges, administrative expenses, counseling fees, admission processing costs, and the cost of any materials, licenses, or third-party services already procured or committed.
2. Refund Requests Made Between 45 and 21 Days Before the Course Start Date

   If the refund request is submitted between forty five (45) and twenty one (21) calendar days prior to the Course Start Date, the Learner shall be eligible to receive 50% of the Course Fee paid by the participant as a refund, after deduction of any applicable registration fee and costs incurred by MCMCER, where applicable.

3. Refund Requests Made Less Than 21 Days Before the Course Start Date

   No refund shall be payable for any refund request submitted less than fourteen (14) calendar days before the Course Start Date in which the learner is enrolled.

   However, at its sole and absolute discretion, MCMCER may permit the Learner to defer their enrollment to a subsequent batch of the same or an equivalent Course, subject to seat availability, academic schedules, applicable administrative requirements, and any additional conditions or fees as determined by MCMCER. Such deferment shall not be construed as a right and shall be granted solely at MCMCER’s discretion.

4. Seat Reservation and Resource Allocation

   Where the Learner has accepted admission to a limited-capacity batch, scholarship seat,
   mentorship program, instructor-led cohort, interview-based program, or any other
   capacity-restricted offering, MCMCER reserves the right to treat the associated seat
   reservation, academic planning, faculty allocation, and administrative efforts as
   non-refundable commitments.

5. General Provisions

   Approval of any refund request shall remain at the sole discretion of MCMCER and shall
   be subject to verification of the applicable circumstances. No refund shall be deemed
   automatic or mandatory merely because the Course has not commenced.

6. Refund Eligibility After Course Commencement

Once the Course Start Date has passed, refunds shall ordinarily not be available.

Without limitation, no refund shall generally be granted in the following situations:

• • The Learner has attended one or more live classes.
  • The Learner has accessed recorded lessons or study materials.
  • Login credentials, LMS access, community access, or software access has been issued.
  • Mentorship, doubt-solving, assessments, onboarding, or counseling has been provided.
  • The Learner is unable to continue because of personal schedule conflicts, travel, employment, relocation, examinations, change of mind, change of preference, or lack of time.

• The Learner is dissatisfied with teaching style, course pace, or subjective expectations where the Course has been delivered substantially as described.
• The Learner fails to attend classes, complete assignments, appear for tests, or use the Course effectively.

Educational services are time-sensitive and capacity-based. Non-participation by the
Learner after Course commencement shall not create a right to refund.

7. Recorded, Digital, and Downloadable Courses

All fees paid for recorded courses, self-paced programs, digital products,
downloadable notes, templates, e-books, test banks, question sets, or any other
instantly accessible digital content shall be strictly non-refundable once access is
granted, download is enabled, or delivery is completed.

This rule applies because digital content can be consumed, copied, retained, or used
immediately upon access and cannot be meaningfully returned.

8. Live Cohorts, Workshops, and Classroom Programs

• Before commencement, MCMCER may evaluate the request under Section 5.
• On or after commencement, fees shall ordinarily become non-refundable.
• If a Learner misses a session, such non-attendance shall not entitle the Learner to a refund, replacement session, compensation, or fee reversal unless otherwise committed in writing.
• Where rescheduling support, backup recordings, or transfer to another batch is offered as a goodwill measure, such accommodation shall remain discretionary and shall not create a precedent for future cases.

9. Instalment Plans and Partial Payments

• Approval into an instalment plan does not reduce the Learner’s obligation to pay the full Course fee unless MCMCER expressly cancels the enrollment in writing.
• Any initial booking amount, admission fee, token amount, or seat confirmation fee may be treated as non-refundable.
• If the Learner defaults on future instalments after gaining access to the Course, MCMCER may suspend access, withhold certificates, deny further services, or initiate recovery measures to the extent permitted by law and contract.
• Discontinuation by the Learner after commencement shall not discharge outstanding fee obligations for the committed enrollment period, where such obligations were accepted at the time of registration.