Effective Date: 07 May 2026

Website: mcmcer.com / learner.mcmcer.com / mcmcer.in

Entity: M. C. Mehta Center for Education and Research

1. Purpose and Scope

This Refund Policy sets out the terms and conditions governing cancellation requests, refund eligibility, refund processing timelines, non-refundable charges, and related customer obligations for all courses, training programs, workshops, recorded programs, live online sessions, hybrid learning offerings, offline classroom programs, mentorship services, bundled packages, assessments, certifications, and any other educational services made available through mcmcer.com (collectively, the “Courses”).

This policy is intended to ensure clarity, consistency, and transparency in the handling of all payment-related refund requests. It shall apply to every learner, applicant, participant, parent, guardian, sponsor, or any person making payment on behalf of a learner (collectively, the “Learner”), unless a separate written agreement expressly states otherwise.

By enrolling in any Course, submitting a registration form, paying any fee, or accessing course materials or services through mcmcer.com, the Learner acknowledges having read, understood, and agreed to be bound by this Refund Policy in addition to the website’s Terms of Use, Privacy Policy, admissions terms, and any course-specific conditions communicated at the time of enrollment.

2. General Principles

Refund requests shall be reviewed strictly in accordance with this policy. Refunds are not automatic and shall only be granted where the circumstances clearly fall within the eligibility criteria stated herein.

MCMCER reserves the right to distinguish between:

• Administrative or registration charges
• Tuition or instructional fees
• Technology platform or software access charges
• Payment gateway or bank charges
• Taxes, statutory levies, and third-party charges
• The value of services already rendered or resources already made available

Where any part of a Course has already been delivered, accessed, reserved, scheduled, downloaded, consumed, or otherwise utilized by the Learner, MCMCER may deduct the proportionate value of such services, together with any applicable administrative costs, before determining whether any refund is payable.

3. Definitions

Enrollment Date: Means the date on which the Learner completes registration and the applicable fee, whether in full or in part, is received by MCMCER.

Course Start Date: Means the scheduled date on which the first live session, recorded access, classroom batch, orientation, mentoring session, or any substantive course delivery begins.

Access: Means the Learner has logged into the learning system, joined any session, received login credentials, downloaded material, viewed recorded content, joined a private group, received mentorship, taken a test, or otherwise used any paid feature.

Cooling-Off Period: Means any limited post-payment period, if expressly offered by MCMCER for a specific Course, during which a refund request may be considered subject to the conditions of that Course.

Business Day: Means any day other than a Sunday or officially recognized public holiday in the jurisdiction from which MCMCER processes payments.

4. Nature of Educational Services

The Learner acknowledges that educational services involve immediate allocation of academic, administrative, technological, faculty, scheduling, support, and infrastructure resources upon enrollment. In many cases, Course seats are limited and a reserved seat may prevent MCMCER from offering the same seat to another prospective learner.

Accordingly, refunds may be restricted or declined once a seat has been confirmed, batch planning has occurred, access credentials have been issued, learning materials have been delivered, or the Course has commenced.

Non-Refundable Registration Fee

The registration fee, application fee, admission fee, enrollment fee, or seat-booking amount paid at the time of registration shall be strictly non-refundable under all circumstances, including withdrawal by the Learner before or after the Course Start Date. Such amounts are collected towards administrative processing, seat reservation, academic planning, onboarding, and related institutional costs already incurred by MCMCER.

5. Refund Eligibility Before Course Commencement

A refund request submitted before the Course Start Date may be considered under the following principles:

1. If the request is submitted within 24 hours of payment and before any access has been provided or used, MCMCER may, at its sole discretion, approve a refund after deducting reasonable payment gateway, banking, processing, and administrative charges.
2. If the request is submitted after 24 hours of payment but before the Course Start Date and before any access or service delivery has occurred, MCMCER may approve a partial refund subject to deduction of applicable registration, administrative, counseling, admission, and processing charges.
3. If physical study material, printed kits, merchandise, books, software licenses, or any third-party resources have already been dispatched, activated, or procured for the Learner, the related cost shall be deducted from any approved refund.
4. If the Learner has accepted a reserved seat in a limited-capacity batch, scholarship seat, mentorship slot, interview-based cohort, or instructor-led program, MCMCER may treat the seat-blocking and academic planning effort as a non-refundable commitment cost.

No refund shall be mandatory merely because the Course has not yet started. The decision shall depend on whether MCMCER has already incurred costs, committed resources, or granted any benefits connected with the enrollment.

6. Refund Eligibility After Course Commencement

Once the Course Start Date has passed, refunds shall ordinarily not be available.

Without limitation, no refund shall generally be granted in the following situations:

• The Learner has attended one or more live classes
• The Learner has accessed recorded lessons or study materials
• Login credentials, LMS access, community access, or software access has been issued
• Mentorship, doubt-solving, assessments, onboarding, or counseling has been provided
• The Learner is unable to continue because of personal schedule conflicts, travel, employment, relocation, examinations, change of mind, change of preference, or lack of time
• The Learner is dissatisfied with teaching style, course pace, or subjective expectations where the Course has been delivered substantially as described
• The Learner fails to attend classes, complete assignments, appear for tests, or use the Course effectively

Educational services are time-sensitive and capacity-based. Non-participation by the Learner after Course commencement shall not create a right to refund.

7. Recorded, Digital, and Downloadable Courses

All fees paid for recorded courses, self-paced programs, digital products, downloadable notes, templates, e-books, test banks, question sets, or any other instantly accessible digital content shall be strictly non-refundable once access is granted, download is enabled, or delivery is completed.

This rule applies because digital content can be consumed, copied, retained, or used immediately upon access and cannot be meaningfully returned.

8. Live Cohorts, Workshops, and Classroom Programs

• Before commencement, MCMCER may evaluate the request under Section 5.
• On or after commencement, fees shall ordinarily become non-refundable.
• If a Learner misses a session, such non-attendance shall not entitle the Learner to a refund, replacement session, compensation, or fee reversal unless otherwise committed in writing.
• Where rescheduling support, backup recordings, or transfer to another batch is offered as a goodwill measure, such accommodation shall remain discretionary and shall not create a precedent for future cases.

9. Instalment Plans and Partial Payments

• Approval into an instalment plan does not reduce the Learner’s obligation to pay the full Course fee unless MCMCER expressly cancels the enrollment in writing.
• Any initial booking amount, admission fee, token amount, or seat confirmation fee may be treated as non-refundable.
• If the Learner defaults on future instalments after gaining access to the Course, MCMCER may suspend access, withhold certificates, deny further services, or initiate recovery measures to the extent permitted by law and contract.
• Discontinuation by the Learner after commencement shall not discharge outstanding fee obligations for the committed enrollment period, where such obligations were accepted at the time of registration.